In the event of loss of service or dissatisfaction with the service, AireBeam’s limit of liability is the amount of money paid for the service during the disputed period.If service is terminated by the customer prior to the end of the service period, AireBeam does not refund money for unused service period time. AireBeam does not offer partial months of service for fixed wireless broadband accounts.If we cannot satisfy you, our guarantee kicks in and we will refund the amount in dispute prorated beginning with the date that you first notified the company by phone or in writing. We’d appreciate you not initiating a chargeback. If you are not satisfied, use the dispute form. AireBeam offers a Satisfaction Guarantee. If you wish to dispute a charge, contact customer service or click HERE and fill out the dispute form and submit it.
To update a payment method or make payment arrangements, customers may contact Customer Service at 52 24x7x365.If the payment is declined, after three (3) days grace period, the account is temporarily suspended until the amount due is paid or payment arrangements that are mutually satisfactory are made.AireBeam emails an Invoice for the amount due prior to billing the card When the card is billed successfully, AireBeam emails a payment receipt and an account statement.This “heads up” email is sent so that you will have adequate time to put funds on your card (if necessary) so that you will avoid overdraft fees imposed by your card issuer. AireBeam emails a notice if intent to bill the card three (3) days before the bill date to the email address on file.AireBeam retains the card on file (securely) and bills the card each month on the service “monthaversary” at 6:00am in the morning.For new customer installations, AireBeam bills the card the evening before the installation for the 1st month of service and the activation fee then in force and corresponding to the service(s) ordered.Orders will not be processed without the card information. Customers are required to provide a debit or credit card at the time of order.At our request, you agree to return our equipment from inside your dwelling, which may include:ĪireBeam’s Standard Installation is performed as follows: